Mark: "You ever send out an e-mail that gets completely misunderstood?"
Ryan: "All the time."
Mark: "I think I have upset a manager in another office."
Ryan: "Just wear a cape and hold a staff to work the next day. Your manager would be more understanding."
.......
Ryan: "Just attach a photo of yourself to every email."
Mark: "Just so they know who they are dealing with."
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